Privacy Policy

Welcome to our website!

When you use our site, you entrust us with your data and information. We are committed to maintaining that trust. Therefore, this Privacy Policy (“Policy”) explains who we are, what types of personal data we collect, for what purposes we may process this data, how we treat it, to whom we may disclose it, where it may be transferred or accessed, and what your rights are.

Acceptance of our Policy will be made when you access or use the website, application, or services provided therein. This indicates that you are aware and in full agreement with how we will use your information and data.

1. When and Why We Collect Personal Data

We may collect personal data provided directly by you, by third parties, or collected automatically according to the service provided.

Depending on how you interact with us, the personal information we collect may vary, and we may obtain data in two different ways:

If you are a client:

Registration data: Information such as name, phone number, email, and address for commercial contact may be requested to get in touch with you to offer our services or to facilitate interaction and navigation through the site, as well as to provide a more efficient and faster service.
Connection through third-party services: When you connect to the site using third-party services (e.g., Facebook, Google), we may collect the data you provide us through these services, such as name and email. In this case, we will respect your privacy settings and request specific authorization for the collection of such data.
Other information: Additional information, which may not always be personal data, may be requested but will only be provided with the user’s consent and acceptance of the Terms and Conditions of Use.

Personal Data Collected Automatically:

Access records: The website automatically collects access records, which include the IP address, date, and time of access. This data collection is mandatory according to applicable legislation and will only be provided to third parties with your express authorization or through a court order.
Usage data: When you visit our site, we collect information related to the type of device, browser, and how you use our site. This information helps us improve the site to facilitate its use and provide you with the best possible service.
Communications with the site: When you communicate with the site, we collect information about your communication, including metadata such as date, IP, and time of communications, and all their content, as well as any information you choose to provide.
Cookies and similar technologies: We use cookies and web statistics to see how visitors use our site. This information helps us improve the site. A cookie is a file stored on your computer. These cookies can be recognized during a subsequent visit to our site. You can read more about this in our cookie policy (Clause 8 of this Privacy Policy).

Legal Bases for Processing Personal Data: Unless otherwise indicated or apparent from the context (such as executing a contract, fulfilling a legal obligation, or specific consent), the legal basis for processing personal data is our legitimate interest in keeping you informed and offering products and services based on your prior contact with us.

2. Purposes of Processing Your Personal Data

We use your personal data for the following purposes:

To offer products and services: We process your personal data to manage our contractual relationship, deliver products and services, process payments, and provide customer support.
For communication: We may send you information about our products and services, newsletters, promotions, surveys, and updates about our company and industry. You have the option to unsubscribe from these communications at any time.
For website optimization: We analyze how users interact with our website to improve its performance, usability, and relevance of the information provided.
For security purposes: We use personal data to maintain the security and integrity of our website and services and to prevent and detect fraud and unauthorized access.
For legal compliance: We may process personal data to comply with legal obligations, such as tax and accounting requirements, or to respond to requests from law enforcement or government authorities.

3. With Whom Do We Share Your Personal Data?

We may share your personal data with the following parties:

Service providers: We may share personal data with third-party service providers who perform services on our behalf, such as hosting providers, payment processors, email service providers, and IT support.
Legal and regulatory authorities: We may disclose personal data to comply with legal obligations or to respond to lawful requests and legal processes.
Business partners: We may share personal data with business partners when necessary to provide our services or for marketing purposes, provided you have given your consent.

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need personal data, we will securely delete or anonymize it.

5. Your Rights

You have certain rights regarding your personal data, subject to local data protection laws. These rights may include the right to access, correct, update, or delete your personal data, as well as the right to object to or restrict certain processing activities.

6. Security of Your Personal Data

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

8. Cookie Usage and IP Tracking

Our website may utilize cookie technology and IP tracking to provide a better and more efficient service. The accessed information is non-personal, such as computer type, operating system, browser type, among others.

IP tracking aims to collect demographic information about the website user, the areas they visit, and information about the links established on the site. This compiled information may be used to generate statistical data, understand user-preferred areas, identify areas for improvement, and gauge technology usage to enhance services, streamline navigation, and estimate access quantity.

Additionally, users can configure their browsers to accept or reject cookies.

Cookie Policy: By accessing our website, you authorize the use of cookies in accordance with this Cookie Policy. If you do not agree with the usage, you should adjust your browser settings to disallow their use. Disabling cookies may impact the functionality and viewing mode of the website, making site usage unfeasible.

What Are Cookies: Cookies are internet files typically comprised of letters and numbers transferred to devices visitors use to access a website. They are created when a visitor’s browser loads a particular site and have various functions, including collecting information, memorizing user preferences, using the shopping cart, and facilitating website usage.

Why We Use Cookies: We use cookies to improve, streamline, and adapt website page usage. We also utilize cookies to measure anonymous and aggregated statistics that allow us to understand how website pages are used.

Types of Cookies We Use:

Analytics Cookies: Used to monitor visitor behavior within the website and the channels used to access content. They are also used to collect total (non-individual) numbers on user types and preferred content. Users can opt out if desired.
Site Management Cookies: Used to maintain identity or session within the site for consistency. These cookies cannot be individually disabled, but you can refuse all cookies by changing browser settings.
Strictly Necessary Cookies: Essential for visitors to fully utilize all website functionalities, including accessing restricted areas. We configure the Google Analytics service to anonymize visitor data.
Performance Cookies: Used to collect information on how visitors use website resources, such as session time, clicked page sections, and number of visited pages.
Functionality Cookies: Record visitor-selected options on the site, such as origin state, to provide personalized features.
Third-Party Targeting and Advertising Cookies: Transferred to devices and used by authorized third parties for advertising purposes.

How to Disable Cookies: If you disagree with cookie usage and wish to disable it, please learn how to change browser settings. If you agree with our cookie usage but later wish to opt out, you can delete cookies and change your browser settings to block them. For more information on cookie control, please visit All About Cookies or the support websites of your preferred browser.

9. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at contact.info@naturallvitality.com.au.

Last Updated: 06/06/2024